SALES AND SERVICE POLICY
OFFICE HOURS - 7:00 A.M. to 5:00 P.M. (Eastern Standard Time) -- Monday through Friday. Customers may pick up orders between the hours of 7:30 A.M. to 4:30 P.M. Our telephone number is 1-800-733-4191. Our toll free fax number is 1-866-933-5466. Voice mail options are available after office hours.
NEW CUSTOMER - All orders must be paid prior to shipment. Payment can be made by money order, certified or cashier's check, Visa, MasterCard, Discover or MAC/Debit Cards. It is the customer's responsibility to make sure payment is received prior to the order being processed for shipment. If your account is on prepay credit card status, it is the card owner's responsibility to make sure that there is enough credit on the card to accommodate the total of the order(s). Dutch Valley will notify you if your credit card is declined, but we cannot be held responsible for delivery status if your credit card fails to process. No business or personal checks will be accepted until a credit application has been filled out and account status has been established. Our credit application procedure takes approximately 1 week to process.
TERMS - Our terms are 2% 10, Net 15. A 2% discount on total invoice (excluding freight and tax) may be deducted if envelope is postmarked within 10 days of invoice date. An additional 1% discount may be taken if paid to Dutch Valley driver at time of delivery. This does not apply to checks held for deposit at a later date or invoices paid with a credit card. Dutch Valley will not accept post-dated checks or hold checks longer than 10 days from the date on the invoice. No credit will be extended beyond 15 days unless special prior arrangements are approved by the credit manager. Visa, Master Card and Discover Cards are accepted for payment with 2% discount if paid within terms. Accounts that are not paid after 30 days will be subject to finance charges. If these terms are not met, we reserve the right to change your account to prepay status at any time, upon customer notification. Prepay status would require your order to be prepaid by Credit Card or be paid upon delivery with a certified or cashier's check, money order or cash.
NON-SUFFICIENT FUNDS CHECK POLICY - A $30.00 service charge will be assessed for checks returned for insufficient funds and your terms will be changed to certified or cashier's check, cash or money order. *Before using checks from your credit card company, please make sure you have sufficient credit left on your credit card to accommodate the amount on the check. If these checks are returned for insufficient funds, above service charges apply.
DELIVERIES - DUTCH VALLEY TRUCK - Minimum orders and freight charges are based on the distance from Dutch Valley Foods to your delivery location.
U.P.S. DELIVERIES - Dutch Valley offers U.P.S. standard and hundredweight delivery service daily for your convenience. We would ask that you allow us (1) working day lead time to process these orders. Freight for all items shipped U.P.S. will be paid by the customer. Visa, MasterCard, Discover or MAC/Debit Cards may be used for these orders. There is no minimum for U.P.S. orders. Because of temperature factors out of our control, we cannot be held responsible for any product that is damaged due to melting or freezing during U.P.S. shipment.
DELIVERIES OUTSIDE OF DUTCH VALLEY TRUCK AREA – All orders less than 500 lbs. will be shipped via U.P.S. Anything over this will be sent by Common Carrier. Freight charges will be determined according to the amount of the order and the distance of delivery. If you have any questions about ordering, delivery or freight estimates, please contact Customer Service.
PICK-UP ORDERS - Orders may be picked up at our warehouse between the hours of 7:30 a.m. to 4:30 p.m. Monday through Friday. We would ask that you give us (1) working day lead time to process pick-up orders. There is no minimum for pick-up orders.
CUSTOMER NUMBER - Each customer is assigned a customer number, which is shown above your name and address on your invoice. Please, when placing an order, give your customer number and your full business name. Example: PA0005 - John Doe Company .
ORDERS - You will be given your order and add on schedule by Customer Service when your first order is placed.
OUT OF STOCK ITEMS - Our goal is, and always will be, to achieve a 100% fill rate on all orders; however, there may be circumstances out of our control that prevent us from reaching our goal. Any item that was not fulfilled on your order will need to be reordered. We DO NOT maintain back order records. If you do reorder this product, you will be responsible for any freight charges that would be incurred with the shipping of the product.
ERRORS AND ADJUSTMENTS – We request that all returns be reported within 5 days of receiving your order. It is important to supply all the necessary information including invoice number, date of invoice, number of cases received as well as shortages, etc. It will then be possible to handle your claim promptly and efficiently. We request that you do not make any changes on our invoices. This is important to keep your account in balance.
RETURNS - Please observe the following procedures for returns:
• All returns must be routed through our credit department. It is essential that you call our credit department at Ext. 5045 with any return issues prior to returning product. Our drivers and sales team will be able to process returns from your current delivery, but, will not have authorization to bring back any items from previous orders which have not been pre-approved.
• All delivery discrepancies must be reported with in 5 days of receiving your order.
• All returns must be reported within 30 days of invoice date. (Preferably by your order deadline so we can arrange for pick up with your next delivery.)
• Any item returned beyond 30 days of invoice date will be subject to approval from our credit department only.
• Customer must have original invoice/document number to receive credit.
• No deductions may be made from your invoice at time of delivery.
• Special Orders and Seasonal Merchandise cannot be returned.
• All merchandise returned must be in saleable condition. Products and their original cartons must be clean and free of all markings .
• We guarantee that all merchandise is fresh and saleable when shipped from our warehouse.
• We will promptly rectify any errors for which we are responsible.
• Credits issued will automatically be deducted from your next invoice, unless otherwise requested.
• Refund checks or credit card refunds may be issued if your account remains inactive over a given period of time.
SPECIAL ORDERS - If you are in need of an item that we are not currently stocking, we will research the availability of the product and do a special order if possible. 4-6 weeks lead-time may be required before receiving the item. Special Orders cannot be returned unless otherwise authorized.
DUTCHVALLEYFOODS.COM WEBSITE POLICY
Use of the Site
Dutchvalleyfoods.com may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Dutch Valley Food Distributors reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Dutch Valley Food Distributors believes that customer conduct violates applicable law or is harmful to the interests of Dutch Valley Food Distributors.
Copyright
All software and content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the owned or licensed property of Dutch Valley Food Distributors or its software and content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Dutch Valley Food Distributors and protected by U.S. and international copyright laws. Dutch Valley Food Distributors grants you permission to view and use content and software made available to you on the site in connection with your use of the site. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content and software on this site is strictly prohibited. If you would like to use our pictures for your website please fill out the following form, and fax or e-mail it back to us. Picture Request Form
Links to Other Web Sites
The Dutchvalleyfoods.com site may contain links to other Web sites so that you may learn more about the products available at Dutch Valley Food Distributors and other matters that Dutch Valley feels may be of interest to you. Dutch Valley Food Distributors is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Dutch Valley of the site or any association with its operators. Dutch Valley does not have control over, and is in no manner responsible or liable for, the availability and content of the websites to which the Dutch Valley Food Distributors Web site is linked. Dutch Valley makes no representations whatsoever about any other site you may access through Dutchvalleyfoods.com. Any concerns regarding any product or service offered by a Web site to which the Dutchvalleyfoods.com site is linked or the link itself should be directed to the operator of that specific Web site and not to Dutch Valley Food Distributors.
Revised February 2008
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