Job Details

Myerstown, PA

Full Time



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If you are interested in applying for this position, fill out the application for employment and email it to our HR department by 7/31/2022

Key Account Manager- Industrial & Commercial


Reporting to the Director of Sales- Industrial/Commercial Channel, this position is responsible for driving the sales and day-to-day management and communication within the Industrial & Commercial customers in a selected Region. In addition, the Key Account Manager (KAM) works with the SVP to set revenue budgets, implement corporate sales initiatives, and works closely with purchasing, pricing and operations. 


  • Implements strategies to acquire and maintain accounts within the industrial and commercial channel of business.
  • Works directly with key corporate customers and co-packers to implement, retain and drive company sales programs.
  • Spends approximately 60% of the time hunting and onboarding new business and 40% maintaining existing customers.
  • Works with internal personnel to identify new business opportunities and to manage current large customers.
  • Actively pursues new growth opportunities within current customers, including but not limited to; new products, purchasing and pricing.
  • Develops action plans to grow and increase profitability of current account business, leveraging business and performance tools. 
  • Acts as a liaison between key customers and the operations team; ensuring exceptional customer service and superb customer relationships.
  • Responsible for executing pricing strategies and increases within the channel and customers of business.
  • Executes and monitors product/pricing tests to identify the potential impact and its effects on the customers.
  • Works with customers to help increase sales and profit margins.

Required Knowledge, Skills, and Education:

  • Minimum 10 years’ experience working within the distribution or packaged goods industry as a Key Regional or Key Account Manager.
  • Experience working cross-functionally with distribution, production, finance and the senior leadership team.
  • Strong understanding of the retail landscape.
  • Chocolates background preferred but not required.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities.
  • A results-oriented individual who thrives working in a fast-paced environment and is able to contend with ambiguity.
  • Recognized ability to lead and influence others.
  • Proficient in Microsoft Office products, including Power Point, Excel and Outlook.