Terms And Conditions

Office Hours and Contact Information:

Myerstown Branch:

Office Hours: Monday through Friday 7:00 A.M. to 5:00 P.M. (Eastern Time)
Order Pickup Hours: Monday through Friday 7:30 A.M. to 4:30 P.M. (Eastern Time) with minimum 4-hour lead time.
Main telephone: 1-800-733-4191 or 717-933-4191 - Voice mail options are available after office hours.
Accounts receivable: 1-866-451-6135
Fax: 1-866-933-5466 or 717-933-5466
Order Placement Email: [email protected]
Physical Address: 7615 Lancaster Avenue, Myerstown PA 17067
Mailing Address for Payments: PO Box 465, Myerstown PA 17067

Schlabach Branch:

Office Hours: Monday through Friday 8:00 A.M. to 4:00 P.M. (Eastern Time)
Order Pickup Hours: Monday through Friday 8:00 A.M. to 4:00 P.M. (Eastern Time) with minimum 1-hour lead time.
Main telephone: 330-674-8830 - Voice mail options are available after office hours.
Accounts receivable: 1-866-451-6135
Fax: 330-674-8899
Order Placement Email: [email protected]
Physical Address: 6575 Township Road 351, Millersburg OH 44654
Mailing Address for Payments: PO Box 465, Myerstown PA 17067

New Customers

Application required for customer account setup.

Credit Applications and Payments

Credit Applications:

Credit applications available to establish payment terms.
Orders must be prepaid with credit/debit card until credit application has been approved.
Processing time for credit applications is seven (7) to ten (10) business days.

Payment by Credit Card:

Visa, MasterCard, American Express and Discover Card accepted.
Funds must be available at the time the order is placed.

Payment Terms:

Customers with approved credit applications may be awarded one of following payment terms:

C.O.D. Payment due at time of delivery via cash or check.
Standard business terms of 2% 10, Net 15.

Failure to meet payment terms may result in assignment to prepaid requirement.

Discounts:

2% discount on merchandise for payments postmarked within ten (10) days of delivery date.
Discounts are not permitted on freight or tax charges.
Additional 1% discount if total due is paid to Dutch Valley driver at time of delivery - for Myerstown Branch invoices only. Does not apply to deli item purchases.
2% discount may not apply to deli item purchases. Please see invoice for details.
No discounts offered on payment of invoices with debit or credit card.

Non-Sufficient Funds Check Policy

$30.00 service charge for checks returned for insufficient funds.
Discounts taken will be revoked and full invoice amount due.
Dutch Valley reserves the right to revise payment terms as necessary.

Finance Charges:

Finance charge of 1.25% (equivalent to annual interest rate of 15%) will be assessed each month for balances 30+ days past due date.

Order Pickup and Delivery

Pickup Orders:

Please note facility hours listed above for pickup availability.
No minimum order requirements for pickup orders.
Orders with less than four (4) hours lead time will result in a longer wait time at the facility.

Dutch Valley Transportation:

Freight charges/minimum order requirements based on distance from Dutch Valley Foods (DVF) warehouse to delivery location.

UPS and Common Carrier Deliveries:

UPS standard and hundredweight delivery services available.
No refrigerated products will be shipped via UPS.
No minimum for UPS orders.
One (1) working day lead time required.
UPS freight paid by the customer.
Orders over 500 lbs. will be sent by common carrier.
Refrigerated carriers required for common carrier orders containing refrigerated products. Additional costs will be incurred.
Dutch Valley Foods is not responsible for any product that is damaged due to melting or freezing during UPS shipment or common carrier shipment on non-refrigerated trucks.

Out of Stock Items / Special Orders

Reordering required for out of stock items.
Dutch Valley Foods (DVF) does not maintain back order records.
Items not regularly stocked may be available for special orders. Contact Customer Service to inquire.

Returns and Credits

DVF guarantees that all merchandise is fresh and saleable when shipped from our warehouses. For issues requiring credits or product returns, please note:

Credits:

Call the Credits and Returns Department 1-800-733-4191, and ask for ext. 5045 within five (5) calendar days of order receipt to report delivery discrepancies requiring credit.
Customer must have original invoice/document number to receive credit.

Refrigerated products from Myerstown Branch:

For issues related to delivery or quality of refrigerated products shipped from our Myerstown Branch:

Call 1-800-733-4191 ext. 5045 within 48 hours of order receipt to report issues requiring credit or return authorization.
Return authorization required.

Refrigerated products from Schlabach Branch:

For issues related to delivery or quality of refrigerated products shipped from our Schlabach Branch:

Call 877-805-8309 within 48 hours of order receipt to report issues requiring credit or return authorization.
Return authorization required.

Return Requirements:

Return authorization from Dutch Valley Credit and Returns Department required.
Drivers and sales team are not permitted to bring back any items until authorization has been issued by the Returns Department.
Merchandise returned for credit must be in saleable condition in original cartons, clean and free of all markings.
Seasonal items and special order items cannot be returned.

Please do not make changes on original invoices.
See the “Using Credits Issued” section below.

Return Procedure for Bulk Items:

Call the Credits and Returns Department 1-800-733-4191, and ask for ext. 5045 within ten (10) calendar days to report issues requiring product returns.
Authorizations issued for returnable product.
Return pickup will be arranged to coincide with your next delivery.
If you will not have a delivery within 21 days, please notify us.

Using Credits Issued:

DVF will issue a credit invoice.
To apply credit to your next invoice, supply the credit invoice number when submitting payment.
Contact Accounts Receivable at (866) 451-6135 with questions regarding refund checks or refunds to credit cards.