Terms And Conditions

Office Hours and Contact Information:
Myerstown Branch:
  • Office Hours: Monday through Friday 7:00 A.M. to 5:00 P.M. (Eastern Time)
  • Order Pickup Hours: Monday through Friday 7:30 A.M. to 4:30 P.M. (Eastern Time) with minimum 4-hour lead time.
  • Main telephone: 1-800-733-4191 or 717-933-4191 - Voice mail options are available after office hours.
  • Accounts receivable: 1-866-451-6135 or email: [email protected]
  • Fax: 1-866-933-5466 or 717-933-5466
  • Order Placement Email: [email protected]
  • Physical Address: 7615 Lancaster Avenue, Myerstown PA 17067
  • Mailing Address for Payments: PO Box 465, Myerstown PA 17067
Millersburg Branch:
  • Office Hours: Monday through Friday 8:00 A.M. to 4:00 P.M. (Eastern Time)
  • Order Pickup Hours: Monday through Friday 8:00 A.M. to 3:00 P.M. (Eastern Time) with minimum 1-hour lead time.
  • Main telephone: 330-674-8830 - Voice mail options are available after office hours.
  • Accounts receivable: 866-451-6135 or email: [email protected]
  • Fax: 330-674-8899
  • Order Placement Email: [email protected]
  • Physical Address: 6575 Township Road 351, Millersburg OH 44654
  • Mailing Address for Payments: PO Box 465, Myerstown PA 17067
New Customers:
  • Application required for customer account setup.
  • To set up an account, please go to Get Started and complete the form. 
Credit Applications and Payments:
Credit Applications:
  • Credit applications available to establish open payment terms.
  • Eligibility to apply is subject to minimum purchase requirements.
  • Orders must be prepaid with credit/debit card until credit application has been approved.
  • Processing time for credit applications is seven (7) to ten (10) business days.
Payment by Credit Card:
  • Visa, MasterCard, American Express and Discover Card accepted.
  • Funds must be available at the time the order is placed.
Payment Terms:

Customers with approved credit applications may be awarded the following payment terms:

  • Standard business terms of Net 15.

Dutch Valley reserves the right to revise payment terms as necessary.

Payment Discounts:
  • Early payment discounts may apply and will be communicated at the time of credit application approval.
  • Discounts are not offered on freight or tax charges.
  • Discounts are not permitted on payment of invoices with debit or credit card.
Non-Sufficient Funds Check Policy:
  • Customers will be assessed a $30.00 service charge for checks returned for insufficient funds.
  • Any discounts that are taken will be revoked and the full invoice amount will be due.
Late Fees:
  • A late fee charge of 1.25% (equivalent to annual interest rate of 15%) will be assessed each month for balances 30+ days past due date.
Order Pickup and Delivery:
Pickup Orders:
  • Please note facility hours listed above for pickup availability.
  • A minimum of $100 is required for pickup orders.
  • All orders must be prepaid.
  • Orders with less than the minimum lead time will result in a longer wait time at the facility.
Dutch Valley Transportation:
  • At time of account set up, it will be determined if you qualify for Dutch Valley Transportation delivery.
  • If qualified, freight charges and minimum order requirements will be adjusted accordingly based on distance from Dutch Valley Foods (DVF) warehouse to delivery location, along with order volumes.
Parcel Deliveries:
  • UPS standard delivery services available.
  • No minimum for UPS orders.
  • One (1) working day lead time required.
  • No refrigerated products will be shipped via UPS.
  • UPS freight charges will be applied to Dutch Valley invoice as applicable.
  • Dutch Valley Foods is not responsible for any product that is damaged due to melting or freezing shipment on non-refrigerated trucks.
Common Carrier Deliveries:
  • Dutch Valley will manage, book, and schedule all common carrier shipments.
  • Dutch Valley will tender the shipment with the best rate carrier in the customer's area.
  • We will use our bill of lading on all outbound shipments.
  • Dutch Valley Foods is not responsible for any product that is damaged due to melting or freezing shipment on non-refrigerated trucks.
  • If refrigerated carrier is required, additional costs will be incurred.
  • Common carrier freight charges will be applied to Dutch Valley invoice as applicable.
  • Any freight collect orders without a carrier name in the order notes will be updated to freight billable and booked with the carriers in our portfolio.
Out of Stock Items:
  • Customer is required to reorder out of stock items.
  • Dutch Valley Foods (DVF) does not maintain back order records, except for pre-seasonal items.
Special Orders:
  • Items not regularly stocked may be available for special order if the product comes from current Dutch Valley vendors.
  • Please call Customer Service to determine eligibility and ordering requirements.
  • Special orders that are below the customer's standard order minimum will be shipped at the custoemr's expense if a standard order is not placed after two weeks of Dutch Valley receipt of the special-order product(s). After the two weeks, the special order(s) will be shipped at full transportation costs and charged to the customer.
  • Customers who order over $2,000.00 of special-order products must sign a one-page agreement that they will accept delivery of the special orders.
Returns and Credits:

For issues requiring credits or product returns, please note:

Credits:
  • Call the Credits and Returns Department 877-540-6842 within five (5) calendar days of order receipt to report delivery discrepancies requiring credit.
  • Customer must have original invoice/document number to receive credit.
Refrigerated products from Millersburg Branch:

For issues related to delivery or quality of refrigerated products shipped from our Millersburg Branch:

  • Call 877-805-8309 within 48 hours of order receipt to report issues requiring credit or return authorization.
  • Return authorization required.
Return Procedure for Dry Items:
  • Call the Credits and Returns Department 877-540-6842 within ten (10) calendar days to report issues requiring product returns.
  • Authorizations issued for returnable product.
  • Return pickup will be arranged to coincide with your next delivery.
  • Dutch Valley must receive the product back within 21 days from time of delivery for any credit to be given.
Return Requirements:
  • Return authorization from Dutch Valley Credit and Returns Department required.
  • Drivers and sales team are not permitted to bring back any items until authorization has been issued by the Returns Department.
  • Merchandise returned for credit must be in saleable condition in original cartons, clean and free of all markings.
  • Seasonal items and special order items cannot be returned.

Please do not make changes on original invoices.
See the “Using Credits Issued” section below.

Using Credits Issued:
  • DVF will issue a credit invoice.
  • To apply credit to your next invoice, supply the credit invoice number when submitting payment.
  • Contact Accounts Receivable at 866-451-6135 with questions regarding refund checks or refunds to credit cards.