Terms And Conditions

Office Hours and Contact Information:
Myerstown Branch:
  • Office Hours: Monday through Friday 7:00 A.M. to 5:00 P.M. (Eastern Time)
  • Order Pickup Hours: Monday through Friday 7:30 A.M. to 3:30 P.M. (Eastern Time) with minimum 4-hour lead time.
  • Main telephone: 1-800-733-4191 or 717-933-4191 - Voice mail options are available after office hours.
  • Accounts receivable: 1-866-451-6135 or email: [email protected]
  • Fax: 1-866-933-5466 or 717-933-5466
  • Order Placement Email: [email protected]
  • Physical Address: 7615 Lancaster Avenue, Myerstown PA 17067
  • Mailing Address for Payments: PO Box 465, Myerstown PA 17067
Millersburg Branch:
  • Office Hours: Monday through Friday 8:00 A.M. to 4:00 P.M. (Eastern Time)
  • Order Pickup Hours: Monday through Friday 8:00 A.M. to 3:00 P.M. (Eastern Time) with minimum 1-hour lead time.
  • Main telephone: 330-674-8830 - Voice mail options are available after office hours.
  • Accounts receivable: 866-451-6135 or email: [email protected]
  • Fax: 330-674-8899
  • Order Placement Email: [email protected]
  • Physical Address: 6575 Township Road 351, Millersburg OH 44654
  • Mailing Address for Payments: PO Box 465, Myerstown PA 17067
New Customers:
  • Application required for customer account setup.
  • To set up an account, please go to Get Started and complete the form. 
Credit Applications and Payments:
Credit Applications:
  • Credit applications available to establish open payment terms.
  • Eligibility to apply is subject to minimum purchase requirements.
  • Orders must be prepaid with credit/debit card until credit application has been approved.
  • Processing time for credit applications is seven (7) to ten (10) business days.
Payment by Credit Card:
  • Visa, MasterCard, American Express and Discover Card accepted.
  • Funds must be available at the time the order is placed.
Payment Terms:

Customers with approved credit applications may be awarded the following payment terms:

  • Standard business terms of Net 15.

Dutch Valley reserves the right to revise payment terms as necessary.

Payment Discounts:
  • Early payment discounts may apply and will be communicated at the time of credit application approval.
  • Discounts are not offered on freight or tax charges.
  • Discounts are not permitted on payment of invoices with debit or credit card.
Non-Sufficient Funds Check Policy:
  • Customers will be assessed a $30.00 service charge for checks returned for insufficient funds.
  • Any discounts that are taken will be revoked and the full invoice amount will be due.
Late Fees:
  • A late fee charge of 1.25% (equivalent to annual interest rate of 15%) will be assessed each month for balances 30+ days past due date.
Order Pickup and Delivery:
Pickup Orders:
  • Please note facility hours listed above for pickup availability.
  • A minimum of $100 is required for pickup orders.
  • All orders must be prepaid.
  • Orders with less than the minimum lead time will result in a longer wait time at the facility.
Dutch Valley Transportation:
  • At time of account set up, it will be determined if you qualify for Dutch Valley Transportation delivery.
  • If qualified, freight charges and minimum order requirements will be adjusted accordingly based on distance from Dutch Valley Foods (DVF) warehouse to delivery location, along with order volumes.
Parcel Deliveries:
  • UPS standard delivery services available.
  • No minimum for UPS orders.
  • One (1) working day lead time required.
  • No refrigerated products will be shipped via UPS.
  • UPS freight charges will be applied to Dutch Valley invoice as applicable.
  • Dutch Valley Foods is not responsible for any product that is damaged due to melting or freezing shipment on non-refrigerated trucks.
Common Carrier Deliveries:
  • Dutch Valley will manage, book, and schedule all common carrier shipments.
  • Dutch Valley will tender the shipment with the best rate carrier in the customer's area.
  • We will use our bill of lading on all outbound shipments.
  • Dutch Valley Foods is not responsible for any product that is damaged due to melting or freezing shipment on non-refrigerated trucks.
  • If refrigerated carrier is required, additional costs will be incurred.
  • Common carrier freight charges will be applied to Dutch Valley invoice as applicable.
  • Any freight collect orders without a carrier name in the order notes will be updated to freight billable and booked with the carriers in our portfolio.
Out of Stock Items:
  • Customer is required to reorder out of stock items.
  • Dutch Valley Foods (DVF) does not maintain back order records, except for pre-seasonal items.
Special Orders:
  • Items not regularly stocked may be available for special order if the product comes from current Dutch Valley vendors.
  • Please call Customer Service to determine eligibility and ordering requirements.
  • Special orders that are below the customer's standard order minimum will be shipped at the customer's expense if a standard order is not placed after two weeks of Dutch Valley receipt of the special-order product(s). After the two weeks, the special order(s) will be shipped at full transportation costs and charged to the customer.
  • Customers who order over $2,000.00 of special-order products must sign a one-page agreement that they will accept delivery of the special orders.
Returns and Credits:

For issues requiring credits or product returns, please note:

Credits:
  • Call the Credits and Returns Department 877-540-6842 within five (5) calendar days of order receipt to report delivery discrepancies requiring credit.
  • Customer must have original invoice/document number to receive credit.
Refrigerated products from Millersburg Branch:

For issues related to delivery or quality of refrigerated products shipped from our Millersburg Branch:

  • Call 877-805-8309 within 48 hours of order receipt to report issues requiring credit or return authorization.
  • Return authorization required.
Return Procedure for Dry Items:
  • Call the Credits and Returns Department 877-540-6842 within ten (10) calendar days to report issues requiring product returns.
  • Authorizations issued for returnable product.
  • Return pickup will be arranged to coincide with your next delivery.
  • Dutch Valley must receive the product back within 21 days from time of delivery for any credit to be given.
Return Requirements:
  • Return authorization from Dutch Valley Credit and Returns Department required.
  • Drivers and sales team are not permitted to bring back any items until authorization has been issued by the Returns Department.
  • Merchandise returned for credit must be in saleable condition in original cartons, clean and free of all markings.
  • Seasonal items and special order items cannot be returned.

Please do not make changes on original invoices.
See the “Using Credits Issued” section below.

Using Credits Issued:
  • DVF will issue a credit invoice.
  • To apply credit to your next invoice, supply the credit invoice number when submitting payment.
  • Contact Accounts Receivable at 866-451-6135 with questions regarding refund checks or refunds to credit cards.
SMS/Text Messaging Terms:
  • Dutch Valley Foods may offer SMS text messaging for text-based order assistance, pilots, product evaluations, customer support, and order-related updates. By texting START to the current Dutch Valley Foods text-ordering number shown on an Dutch Valley Foods SMS opt-in page, you agree to receive SMS messages from Dutch Valley Foods related to user verification, orders, item additions, cart updates, order confirmations, order-status updates, support, and related pilot or product-evaluation workflows.Message frequency varies. Message and data rates may apply. You may reply HELP for help or STOP to opt out at any time.SMS participation is optional and is not required to place orders, complete transactions, or receive customer support. You may continue to use other available ordering, support, or evaluation channels without opting in to SMS.Dutch Valley Foods and Wireless carriers are not responsible for delayed or undelivered messages.